Last Updated on January 26, 2022 by Lisa D. Marsh
Why Is My LEGO Set Missing Pieces?
So you just ordered a new LEGO set and after opening it up, sorting the pieces, and following the instructions to build it, you just observe that the set is missing pieces.
It can be pretty disappointing after spending hours and hours of putting a set together until you’re almost done to just realize that there are missing pieces.
You might find it pretty upsetting especially if you had never had a piece missing before. So you want to know why is my LEGO set missing pieces?
It is very rare and uncommon to have missing pieces in a brand new LEGO set that has never been opened before. But if this happens, it might be due to a mistake in the manufacturing and packaging of the set. Considering how small LEGO bricks are, it is understandable to have a few bricks left out of the box.
On some occasions, it is possible to have them stuck in a corner of a bag, and thorough research can reveal it is stuck in one of the bags, confused with another similar piece, or placed on the wrong set.
However, there’s no need to panic if your LEGO set is missing pieces because LEGO will happily replace your missing pieces free of charge.
So in this article, I’m going to show you what to do if your set is missing pieces, how to contact LEGO about missing pieces, and many other things you need to know about missing LEGO pieces.
Let’s dive in.
Table of Contents
Is It Common For A LEGO Set To Be Missing Pieces?
No, it is very rare and uncommon for a LEGO set to be missing pieces. But this can happen if the set had been open in the store or if you buy it from reseller platforms like eBay.
Missing elements from a LEGO set is very rare because LEGO is very good at ensuring that every set contains the exact elements it is supposed to.
On most occasions, the pieces that were thought to be missing were usually stuck inside an inner bag (clear plastic baggies found inside larger sets to separate elements) or stuck inside another larger element. It can also be a good idea to check around your work area because some parts can easily roll-up.
However, if your set is truly missing a piece, you can contact LEGO customer service and they will send you a replacement.
Also, if an element is truly left out of a set, then it will be very likely that your set might not be the only one. And if many customers contact them about missing pieces for the same set, they will notify the appropriate department to tackle the issue.
What To Do When Your LEGO Set Is Missing A Piece?
When your LEGO set is missing a piece, you should first check-in all the bags and boxes for the pieces. It is possible to have them stuck in the corner of a bag.
However, if your new LEGO set is missing a piece, you can contact LEGO customer service and they will send you a replacement for the missing pieces.
How Do I Contact LEGO About Missing Pieces?
To contact LEGO about missing pieces, visit the LEGO support page and fill out the missing parts form and they will send you a replacement free of charge.
Do You Have To Pay For Missing LEGO Pieces?
No, you don’t have to pay for missing LEGO pieces. Just contact LEGO customer service and notify them about your missing pieces and they will send you a replacement for free.
Can You Order Missing LEGO Pieces?
In case your missing LEGO pieces are not available for replacement from the LEGO website, you can order them from other platforms that sell LEGO parts. You can order your missing LEGO pieces on BrickLink, BrickOwl, ToyPro, Bricks & Minifigs, and other places that sell LEGO parts.
Check our article on how to buy individual LEGO pieces for more details.
Conclusion – Why Is My LEGO Set Missing Pieces?
It is very rare for new LEGO sets to be missing pieces and you should first try to check whether the pieces are stuck in the bag or inside a larger piece. But if you found your set to be missing pieces, you can contact LEGO customer service and they will send you a replacement for the missing piece.