So you just opened your brand-new LEGO set. You sorted the pieces, followed the instructions step-by-step, and suddenly realized something’s off; you’re missing a piece.
It’s disappointing to get so far into a build only to find you can’t finish it because a piece is missing. Especially if you’ve never had that happen before, you might be wondering: Why is my LEGO set missing pieces?
Let’s break it down.
Table of Contents
Is It Normal for LEGO Sets to Be Missing Pieces?
No, it’s not common. LEGO is known for its excellent quality control. Missing pieces in brand-new, unopened sets are extremely rare. When it does happen, it’s usually due to a minor packaging error.
Sometimes, the piece isn’t actually missing — it might be:
- Stuck in a bag corner
- Hidden inside another larger piece
- Mistaken for a similar-looking piece
- Dropped or rolled away during the build
Always double-check the bags and your workspace before assuming it’s missing.
What to Do If Your LEGO Set Is Missing a Piece
- Check Thoroughly: Go through every bag again. Shake them out, check corners, and inspect the area where you’re building.
- Still Missing? Contact LEGO: If you’re sure a piece is missing, LEGO’s customer service is known for being helpful. They’ll send you the missing part — completely free.
How to Contact LEGO for Missing Pieces
- Go to the LEGO Missing Parts Support Page
- Fill out the missing parts form with your set number and the missing piece
- LEGO will ship the replacement to you for free
Do You Have To Pay For Missing Pieces?
No, LEGO sends missing parts free of charge, as long as your claim is valid,d and within a reasonable timeframe of purchase.
What If LEGO Can’t Replace the Part?
If LEGO doesn’t have the missing part in stock, you can still get it from third-party sellers. Popular platforms include:
- BrickLink
- Brick Owl
- ToyPro
- Bricks & Minifigs
These platforms let you buy individual LEGO pieces from resellers. Just be sure to verify the part number and color before ordering.
For more, check out our guide: Can You Buy Individual LEGO Pieces?
Final Thoughts
If your LEGO set is missing a piece, don’t panic. It’s rare, but it happens. Most of the time, a missing piece is just misplaced or overlooked. But if it’s truly missing, LEGO’s customer service has your back and will replace it for free. And if they can’t, you still have options.
